A woman in New York City got back her expensive designer scarf from a high-end sushi restaurant after staff told her they had donated the $1,300 item. Shalali, the owner of the Hermes scarf, shared her experience in a video that went viral online.
According to Bro Bible, she went back to Sugarfish to pick up the scarf she had accidentally left behind. A restaurant worker told her the scarf had been donated and there was no way to get it back. Shalali refused to accept this answer, especially for something worth over a thousand dollars. She decided to push back hard and demand answers from the staff.
“And then I go full-on psycho. I tell them to call the police, and I’m not leaving until the police comes and lets me know where it is since there’s cameras all over the restaurant,” she said in her TikTok video. The threat worked like magic.
Standing your ground can make all the difference when retrieving lost property
The staff completely changed their story after she mentioned police and cameras. They suddenly said an employee had the scarf and could bring it back in two hours. Shalali was able to get her scarf back, showing that sometimes you need to stand firm. This isn’t the first time someone has had to rush back to a restaurant after realizing they left something behind.
Legal experts say that while someone who finds lost property may be considered the “finder,” the original owner still has rights to the item. Restaurants must return lost property when guests come back for it. Donating items or letting staff take them home without the owner’s permission is not acceptable.
Shalali confirmed that Sugarfish has a lost-and-found box, but her scarf wasn’t put in it. This made the staff’s claim about donating it seem even more suspicious, especially since they quickly changed their story. Restaurant disputes over customer concerns can escalate quickly, as seen when a restaurant owner responded to mild criticism online.
Restaurant workers taking home lost items appears to be common in the service industry. One server said they had a 30-day policy and shared, “$250 vintage Oakleys were my favorite find. The scarves and cardigans are just a bonus. I also got a Coach wristlet once.” Another worker admitted they “scored a burberry scarf and a pair of coach sunglasses.”
If you realize you left something behind, call the restaurant immediately and tell them what you lost and where you left it. When you arrive to pick it up, be ready to give specific details like the model, color, and exact date you lost it.
Shalali isn’t alone in her struggle. One commenter shared, “I lost my favorite bracket at Hollister and when I asked to look in the lost and found box they said don’t have it.. then when I asked to check the cameras, the manager walked out with my bracelet.”
Others criticized Sugarfish specifically, with one saying, “Sugarfish sucks anyways. You get horrible service because of guaranteed tips. The food is mid.” Another added, “Sugarfish is cancelled!! they upped the prices anyways like this is not gourmet ✨ it’s suppose to be affordable and convenient.”
Published: Jan 25, 2026 11:45 am