‘How hard is it?’: Mechanic returns to AutoZone for the second time after getting wrong brake pads, and they hand him the wrong ones again

Nathan Coleman wanted to do a simple brake job on his 2002 Honda Civic, but it turned into a big problem. The auto parts store sold him the wrong brake pads two times in a row. This was very frustrating for someone just trying to fix their own car.

According to Motor1.com, Coleman first went to the store to buy new brake pads for his Civic. He was upset when he found out the first set was the wrong size. He got even more annoyed when he came back to exchange them, only to get another wrong set that didn’t fit either.

Coleman, who shares car repair videos online, made a video about his frustration. “Guys, I just wanna do a brake pad job,” he said. “I’ve gone to AutoZone twice. They gave me the wrong brake pads twice.” He said the second mistake was partly his fault because he didn’t bring the wrong pads back to compare. But he questioned how the store works, saying, “But, bro, how hard is it to put a 2002 Civic in the system and look at the part number and say, ‘Oh, yeah, the part number works.'”

Getting the wrong parts wastes time and causes major repair delays

The store gave Coleman parts for completely different cars. In the comments, he explained that he first got brake pads for a Honda Accord, then got pads for a Honda CR-V the second time. This is a huge mistake that wastes everyone’s time. Dealing with returns is the worst part of any repair, and doing it twice makes it even worse.

Coleman isn’t alone with this problem. Other people online have shared similar stories about getting the wrong items, especially brake pads. This shows there might be a problem with how these parts are matched in the system or how workers are trained to check vehicle details. Like other car owners who face frustrating issues with their vehicles, getting the right parts is crucial for a smooth repair.

If you’re doing your own repairs and want to avoid this problem, people online have some good tips. The best advice is to use your Vehicle Identification Number, or VIN, every time you buy a part.

One person suggested, “Always use the VIN and look at the screen with them.” This makes sure the worker is finding the exact details for your specific car, not just a general ‘2002 Civic’ entry that might include different versions. Another person said that after the first mistake, you should look up the OEM part number yourself online and compare it to what the store gives you.

The best way to make sure you get the right part is to check the manufacturer’s website first. You can go to the car maker’s official parts website, enter your VIN, and find the exact original part number you need.

For Coleman’s Honda, he could use the VIN to get the exact brake pad number. Then he can take that correct information to the store to buy the right part. This way, you’re using the manufacturer’s data, which is always most reliable. Getting the wrong parts can lead to serious problems, just like when car issues appear after refueling.