A Walmart delivery driver refused to carry a customer’s groceries inside, so the woman held back the delivery code and threatened to report her

A part-time Walmart Spark driver says a grocery delivery stalled at a customer’s door because the passcode needed to finish the order came with a condition. TikTok creator @soothiickk said the elderly customer would not hand over the code unless the driver carried the bags into the home. Her video has drawn hundreds of thousands of views.

The Mary Sue reported that the driver was not comfortable going inside, and that Spark policy prohibits drivers from entering customers’ homes. The customer reportedly said she was not comfortable giving the passcode, then told the driver she would call and report her, adding that she had been a member for five years.

The driver stayed outside and began returning the groceries to her vehicle. Only then did the customer give a four-digit code. The driver says the standoff cost her a $2 tip. She also said Spark apologized afterward and told her she had acted appropriately. Her caption promised a longer storytime video, and the clip itself works as a preview of that account.

Commenters told the driver she did the right thing by staying outside

One viewer wrote that drivers should get the passcode before handing over any order. Another commenter said the driver does not have to carry anything inside, while a different user praised her for keeping her composure. The tone of the replies was largely supportive, with few viewers siding with the customer.

Two commenters pointed out that drivers are not allowed to enter homes, and another one noted that the video itself would serve as proof if the customer followed through on a report. As the driver recorded the interaction, the footage also gave her a record of what was said at the door.

Some commenters tried to explain why the customer might have expected a driver to come inside. One viewer guessed the customer probably has Walmart InHome, and another said that service costs $40 a year. Neither claim could be verified. However, the driver did not mention any such service, and her video centers on the standard Spark order.

The interaction raises a practical question for delivery drivers about when a customer’s request becomes a safety concern. The driver said she was not comfortable entering the home, and the viewers who commented largely treated that discomfort as reason enough. Spark’s reported apology, if accurate, shows the company agreed that staying outside was the correct call.

One TikTok user shared a bad experience of her own, which fits a pattern in the replies, where several viewers described delivery customers who set conditions the app does not allow. The $2 tip the driver says she lost shows how much of a delivery worker’s income can ride on one doorstep exchange, a point that surfaced in another case where an Instacart driver asked for more tip after already being paid.

The driver’s position rested on a simple rule, as Spark does not let drivers enter homes. However, the customer’s reported demand placed her between that rule and the risk of a complaint from a long-time member. Spark’s reported apology suggests the company backed the rule, though the driver did not say whether the customer faced any consequence.

Delivery apps keep growing, so more drivers are likely to film doorstep disputes like this one, and the replies suggest that viewers will keep backing workers who hold to the policy.

Attack of the Fanboy was unable to independently verify the customer’s side of the story, as this account originates solely from the driver’s TikTok video.