Woman orders pizza on Uber Eats and watches the driver’s location for 30 minutes – then he asks her an unexpected question

Food delivery apps are hugely popular in America, and they usually work well. Most deliveries happen without any problems, but sometimes things go wrong. Drivers have been known to eat customers’ food or demand extra cash before delivering orders.

According to Bro Bible, a TikTok user named Liv (@livigoldi) recently shared her own bad experience with Uber Eats. She posted a video that got over 300,000 views, explaining how her driver held her food for ransom. Liv rarely orders from Uber Eats, but she was celebrating something special and decided to get a pizza.

After waiting an hour and a half, Liv checked her phone to see where the driver was. She noticed he had been in her area for about 30 minutes but wasn’t delivering the food. The driver started moving away from her location and even got on the highway, so she called him.

The driver’s strange behavior raised serious red flags

When Liv asked about her food, the driver gave confusing answers. First, he claimed he already delivered it. Then he started asking a weird question: “How much is the food worth to you?” Liv was confused because the app still showed the driver’s location, and he kept moving further away. He kept repeating, “What would you pay for the food? How much is the food worth?”

After five minutes on the phone, Liv hung up. She realized the driver wasn’t planning to deliver her pizza. So she grabbed her car keys and drove to the Blaze Pizza location herself. On the way there, a woman called her claiming to be from Uber. The woman said something about orders being swapped by mistake, but then hung up when Liv mentioned her Blaze Pizza order.

Liv ended up picking up the pizza herself from the restaurant. Meanwhile, she could still see the driver moving around with her original order on the app. He never marked it as delivered or cancelled. 

When Liv contacted Uber Eats support, they were unhelpful and confusing. They only offered her 20% credit and claimed the driver was still on his way. This isn’t the first time delivery apps have faced scrutiny, as Uber and DoorDash recently challenged NYC regulations in federal court.

This type of scam isn’t new. Other customers have reported delivery drivers demanding extra cash before completing orders. “This happened to me once. He was holding my breakfast McDonald’s hostage unless I upped the tip $5 more dollars which would have made the total tip $10!!!! Mind you, my total order was $7”, one person wrote in the comments. 

These actions break most delivery apps’ rules. Uber considers this behavior fraud and asks customers to report drivers who do this. Food safety concerns have become increasingly common, with some TikTokers even exposing shocking contamination in restaurant food. Another user said they were banned from Uber Eats after arguing with a representative about food they never received.