The Nintendo Switch has had a relatively smooth launch thus far, though there has been one issue that has plagued some gamers. That problem is with the left Joy-Con controller specifically and Nintendo has finally responded to the reports about this issue.
Since the release of the Nintendo Switch, some have had issues with the Bluetooth connection between the left Joy-Con controller and the Nintendo Switch system itself. Some investigative reports even had it narrowed down to a potential hardware issue, but it’s not something that has affected anywhere near everybody.
We haven’t heard anything from Nintendo on the issue thus far, but now they have given a statement to Forbes about the left Joy-Con issue and other issues in general with the Nintendo Switch since release.
“At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience. It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection. To best support our customers, we continuously update the online consumer support site and provide real-time answers to the questions we are receiving. We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Consumer Service team. For help with any hardware or software questions, please visit: http://support.nintendo.com.
They then went responded further by saying that the overall number is not significant and any issues, including the left Joy-Con connection problems are consistent with past Nintendo hardware launches.
The good news is that we’re not seeing something system breaking like the Xbox 360 RROD, but it’s good to see that Nintendo is being adamant about helping those who have these issues with the Switch through their support team.