Content creator Kaylee Brophy drove five hours round trip to confront a snowmobile sales manager in person after six weeks of ignored calls and broken promises. She shared her experience in a series of viral videos on TikTok, calling it one of the worst customer service nightmares of her life. The incident shows that sometimes you have to show up in person and demand accountability.
According to Bro Bible, the story started on October 25 when Brophy and her husband found a snowmobile they wanted to buy. They messaged the sales representative but got little to no responses. Brophy had to call the store five times in one day, asking for anyone from sales or the manager.
On that fifth call, the receptionist yelled at Brophy, saying, “I don’t know what you want me to do about this. They said they would call you when they have time.” Despite the poor service, the couple drove two and a half hours the next day to buy the sled with cash.
The dealership failed to disclose critical information about the snowmobile
When they arrived, they spent an hour inspecting the vehicle and asking questions. They noticed a missing lug, which was understandable for a used sled. The manager said a friend had traded it in because “it wasn’t running right” and that the dealership had replaced the reeds, “throwing parts at it to see what would fix the issue.”
After completing the paperwork, they walked outside to see the sled being loaded onto their truck. When they started it up, the odometer showed 200 more miles than they were originally told. The sales representative simply said, “Oh that’s weird,” and walked away.
A service technician nearby mentioned, “Oh yeah, I replaced the ECM on that. I finally got the miles to show back up onto it.” Brophy was furious because they had spent an hour asking what had been replaced and the dealership disclosed nothing. This kind of dealership behavior isn’t uncommon, as other buyers have faced frustrations when trying to make major purchases.
They took the sled home, but problems started immediately. Once unloaded, it was “smoking like nobody’s business.” On the snow, the shot start didn’t work even though they were told it did, and the sled was “bogging like nobody’s business.”
Things got worse on the second trip when the snowmobile started overheating, the RPMs weren’t hitting, and the clutch sounded awful. Brophy texted the sales manager multiple times explaining the issues, but he kept promising calls that never came.
After weeks of being ignored, she drove back to the dealership with the sled loaded up. Experts often warn about buying vehicles at certain price points from dealerships with questionable practices. When she walked in, the sales manager spotted her, rolled his eyes, and walked off. When he returned, he was hostile. “He is screaming at me; he is arguing back with me,” she said. He insisted that since it was a used sled, she shouldn’t have expected much.
The manager said her five-hour drive was “unnecessary” because she hadn’t told him she was coming. He also admitted that he doesn’t look at every single item that comes into his store. In follow-up videos, Brophy confirmed that mechanics found the dealership had “messed with more things not logged and have been warranting things on it 2 years past the warranty.”
Published: Jan 21, 2026 01:30 pm