Some early adopters of the PlayStation 4 were in for a rude awakening when the console launched earlier this week. The blinking blue light issues that affected some of the pre-release consoles seem to have found their way into the retail batch as well. Users have taken to numerous forums, amazon, and reddit to voice their concerns about buying a product, which out of the box, doesn’t work.
The blue light issues appears to be affecting a percentage of new consoles, and Sony has issued a troubleshooting guide if you find yourself in this situation.
If you find yourself with a blue blinking light on the console, can’t get it to display audio or video to your TV, or if the console is powering off after blinking blue, Sony says that these issues could be from a number of things.
It could be an issue with TV compatibility, an issue with the power supply, an issue with the PS4 hard drive, or “other issues” with the PS4 hardware.
Sony says that the support lines concerning this issue are under high volume on the troubleshooting FAQ, so your best bet will be to use the Live Chat on the Sony support site. You can read the full troubleshooting guide here.