The PlayStation 4 just had its 2.0 update, which was highly anticipated thanks to a number of new features. With any big update like this there are bound to be new issues, but one has been widely reported enough, and has enough potential harm that it might warrant concern. Apparently many users are experiencing a problem with the new Rest Mode, which took the place of the PS4’s original Standby Mode. Essentially, when the console is in Rest Mode it is able to download data and stay updated without actually being fully on and operational.
The problem is that many users are unable to wake their console from this state. The PS4 is unresponsive, and the controller doesn’t do anything. This results in many users having to restart their device by unplugging it, which can cause even worse issues if files are corrupted due to the improper shutdown. Many users on both Reddit and Twitter have reported the problem, indicating that it is a wider issue than just a few people.
As far as a possible fix for the problem, we have nothing direct from Sony. One solution, which seems to have fixed many PS4s, is to go to Settings, Power Save Settings, Set Functions Available in Rest Mode, Supply Power to USB Ports, and set it to Always. Other PS4 owners have indicated that a reinstall of the 2.0 update has alleviated the issue for them. To do this follow these steps:
- Turn off your PS4 by holding the power button for 10 seconds, or until you hear a beep
- Once your system is totally turned off you will need to boot it into Safe Mode
- To do this press and hold the power button until you hear two separate beeps
- Once you are booted into Safe Mode choose option 3 to reinstall the 2.0 update
- You can also try options 4 and 5 to restore original settings and rebuild the database, however be sure to check your settings after in case you need to reset some of them
Some users have tried these with great success, while others still report the issue persisting. We’ll have to wait for Sony to issue an official response, or an updated firmware to fully fix the problem for everyone.
- This article was updated on:March 8th, 2018