UPDATE 3: Signing in is now down for both Xbox 360 and Xbox One. Microsoft has issued this statement: “Are you having connection issues with Xbox Live? Our team is already engaged and investigating right now and we are trying to get it fixed ASAP! Thanks for your patience while we work. We’ll update you again in 30 minutes.”
UPDATE 2: Core services are also now limited on the
Xbox 360 Xbox One. Creating a new account and/or changing your Gamertag are currently affected. The new statement reads “Hi Xbox members, are you seeing incorrect pricing when trying to change your Gamertag? Our team is investigating this issue right now and we hope to find a fix ASAP! Thanks for your patience while we work, we’ll update you again when we have more information.”
UPDATE: A new message has been released by Microsoft detailing the issues and possibly how to fix them: “If you are attempting to play Exo Zombies in Call of Duty: Advanced Warfare, and you receive the message “A downloadable content package was removed or all profiles are signed out”, you’ll need to allow the free DLC “Compatibility Pack 1” to be downloaded and installed. To do this, log in to Xbox Live, start the game, and you should see the message “New required content has been added to your Active Downloads. This content is free and required to play online.” Allow the content to download and install. You can check its download status by going to Active Downloads: Xbox button, Games & Apps, Active Downloads.”
Xbox Live has once again gone into a limited status as the release of the Havoc DLC for Call of Duty: Advanced Warfare has caused the system to get overloaded. The issues were first reported a few hours ago, but seem to have persisted longer than anticipated. Microsoft has issued an official statement saying that they are aware and are working on the issues, which have impacted both Xbox 360 and Xbox One.
Xbox members, are you receiving an error message when trying to play Exo Zombies in Call of Duty: Advanced Warfare on Xbox 360?
The statement reads “Xbox members, are you receiving an error message when trying to play Exo Zombies in Call of Duty: Advanced Warfare on Xbox 360? Are you having issues installing the Havoc DLC after transferring a Season Pass from Xbox 360 to Xbox One? Hang in there! We’re diligently working to straighten everything out and we’d like to thank you for your patience in the meantime. We’ll update you again in 30 minutes.”
We are now past that 30 minute timeframe with no further update from either Microsoft or the official Xbox Support Twitter account. They are replying to comments from other users though, so they seem to be actively investigating the problems, they just don’t have anything new to report at this time. We’ll keep track of the issues and keep this article updated, so keep checking back for further information as the day goes on. Also, be sure to let us know in the comments if you are experiencing any trouble with Xbox Live on either the 360 or Xbox One.