Sony revealed today that only a “very small percentage” of customers cancelled their PSN accounts in lieu of the network’s debacle over the last few weeks. Sony president Kaz Hirai said it’s “early to draw conclusions” but early indications show that not many people lost their faith in Sony during the outage despite internet message boards claiming they did.
Sony’s CEO Howard Stringer also went on the record today, speaking with the Wall Street Journal where he lashed out at the critics of Sony’s response to privacy breach.
“This was an unprecedented situation,” Stringer told Reuters. “Most of these breaches go unreported by companies. Forty-three percent notify victims within a month. We reported in a week. You’re telling me my week wasn’t fast enough?”
Though the CEO thinks it will ultimately be better for the consumer because of the new increased security on the service, and the likely effects his company’s actions will have on the industry as a whole.
“It’s one of those dynamic situations where the bad guys get better and the good guys have to keep getting better too,” Stringer said.