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Pokemon Go Plus: How to Fix ‘Failed to Connect to the Device’ Error

| September 19, 2016

Pokemon Go Plus: How to Fix 'Failed to Connect to the Device' Error GameGuides Mobile  Pokemon Go Guides Pokemon Go Guide Pokemon Go Pokemon

Have you just gotten your shiny new Pokemon Go Plus, but keep having issues connecting it to your phone? You are definitely not alone, with the device having major issues on both Android and iPhone. If this is your first time setting up the device then check out our original how to guide, but if you keep getting the “failed to connect to the device” error then this guide is for you. We don’t have the magic bullet, but this method has fixed it for me a couple of times. So here’s a quick guide on how to fix “failed to connect to the device” errors for Pokemon Go Plus.

The key is to start completely fresh. Sure, you can just keep spamming the connect button, and sometimes it will get you through. However, if you want a slightly more permanent solution, you need to totally disconnect the Pokemon Go Plus from your phone, and start over.

This is called “unpairing” the Pokemon Go Plus, and it can be done using the device itself. To unpair your Pokemon Go Plus just hold the button down for five seconds. It will light up a continuous blue at this point. Let go of the button for a half second or so, then press it down again, holding for five more seconds. The Pokemon Go Plus should vibrate, indicating it has been unpaired. You can tap the button and make sure it lights up white to show it is not connected to anything now.

Now just start the connection process over using our original guide. If you don’t want to click through, the basic gist is to pair it using the phone, rather than the Pokemon Go app. Go into Bluetooth settings and find your Pokemon Go Plus on the available devices list, then tap it to pair. Afterward you can go into the game and join them in the settings there.

Hopefully this helps. Again, this isn’t a magic bullet that fixes all “failed to connect to the device” errors on Pokemon Go Plus. There seems to be some underlying problems with the game and device that cause these to re-occur, even when you’ve went through this process. However, this give the whole thing a good kick that has helped me immensely.

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  • Zach Baughman

    Tried it several times. Other than a few behavioral changes, no luck. Should I keep tyring?

    • ZikBurns

      No, I have a meizu m2 note and it doesn’t work. I think we should wait for the next update and if they don’t fix it we can sell that POGO+.

      • Martina Guarneri

        I have a Meizu too (MX5), and it pairs but it doesn’t connect.

      • NoYoN

        I see that lots of “chinese” phones have problems with PoGo+
        I have Pepsi P1S (Koobee P1S), and i can pair my phone with bracelet but in app doesn’t want to connect. Too bad, Pepsi is a great phone…

  • Suzanne Swenson

    It’s kinda sad when this article helps fix the connection issue then the actual Niantic trouble shooting site.

  • EdoXtreme

    Thank you so much for this guide! I have an iphone 7, the first time it didn’t work but when I tried it a second time it did!
    thank you so mcuh again!!! :D

  • Banken

    With the new update (0.39) it doesn’t change anything. I have a BQ (recognize brand in Spain) and I can pair with my phone but the app doesn’t recognize :(

    • Daniel Barradas

      bq FHD e5 android 4.4.2 kitkat not working. bq m5 android marshmallow works fine. i believe its something with bluetooth searching mode. you cant disable it using kitkat and its messing up the full pairing.. hope they fix it. or we need to update our android version without root

  • Lightdestroyer

    Here the solution was to use the decoupling methode described above (a saver, dont get it way this methode aint documented on the official FAQ/support site) and after that (still not working pokemon plus not appairing on my bleutooth list of my android phone). I had to couple my phone with bleutooth to a laptop and then decoupling it. Then suddenly like magic afterwards when clicking on the pokemon plus button it appaired again on my android bleutooth listing and i could couple it again in the pokemon go game …
    So my best educated guess is that when the connection gets lost, your android phone seems not be able to reconnect before using the decoupling procedure (or something like that)
    Maybe caused by a forced coupling in pokemon go .. when that goes bath your whole bleutooth stack goes wonky ?

  • Colleen Marie Layman

    I’ve gotten the problem where it connects. You hit the button and no light but vibrate what everything tells me it’s connected. However when I do not have the app open on my phone, every 20 seconds or so it vibrates a solid red light for 3 seconds or so. Very annoying and sad. Anyone know what to do. Please help. I’ve disconnected and re connected so many times. I actually had it work for one pokemon hunting night, then nothing.

  • sickofliberailmedialies

    OK…I found an issue that no one describes. I had loads of connection problems trying for 30 minutes at a time and almost throwing it out the window. Then I noticed in my phones bluetooth list of devices there is a second device with a bunch of letters and numbers (like the network card number). Anyhow I let it try to sync that device and it failed but after that the game synced with no problem.

  • AzureHeight

    I never had to bother with this for months, since I purchased my Go+ back in November. But just yesterday, my Go+ was experiencing “Failure to connect to device” issues, and doing this (resetting) worked perfectly. Thank you so much for this helpful article.

  • Suzanne Beekhuis

    Thank you so much, could not get it to connect to my newest phone and thanks to your post it did!! Hooray :-)