Ever since the first review units of the Nintendo Switch arrived in people’s hands there has been a minor controversy over some troubling connection issues with the controllers. Specifically the left Joy-Con seemed to be highly prone to losing connection to the console, especially if there was some physical object blocking line-of-sight. Nintendo promised to look at the issue and has issued an official statement to Kotaku saying that the Joy-Con desync issues are not widespread and that they have a solution available to those affected.
“There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway,” Nintendo told Kotaku. “A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.”
So that fixes things going forward, but what about the possibly hundreds or thousands of impacted Joy-Con that arrived in players’ hands? “We have determined a simple fix can be made to any affected Joy-Con to improve connectivity. There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region.”
Nintendo is asking that those who feel they have a faulty Joy-Con to contact them right here. There’s no guarantee that they will determine there is an actual problem, but if they do you can send it to them for an easy fix, which apparently just involves a small piece of foam.
Have you had issues with your Joy-Con? Are you going to contact Nintendo? Let us know in the comments.
- This article was updated on:March 8th, 2018