‘I have never had drips in my driveway’: Customer refuses repair at dealership, then accuses them of something they have proof they didn’t do

A Cadillac service advisor had enough after a customer blamed the dealership for a major oil leak, even though the shop had clear proof the leak existed before they worked on the car. The advisor, a TikTok creator who goes by @mymechanicsaid, shared his story in a video that got over 29,000 views.

According to Motor1, a customer brought in a 2008 Cadillac Escalade for an oil change. The shop hadn’t seen this vehicle in about two years, which seemed odd, but they started the work anyway. While changing the oil, the team found a serious problem. They told the customer about a big oil leak under the vehicle and sent him pictures and video showing the issue clearly before doing any work.

The advisor said in his TikTok video that he asked the customer if he saw the photos of the oil leak. The customer said the vehicle hadn’t been leaking at all. But the advisor said the truck was soaking wet with oil. It even dripped in the shop bay after just three minutes. Despite all the proof, the customer said no to the repair, paid, and left.

The customer denied something that was impossible to miss

The next day, the customer called back angry. He blamed the dealership for the damage. He said he had oil drips in his driveway and claimed he never had drips before, asking what they did to his truck. Service workers often have to deal with difficult situations, and some even develop mental tricks to handle customers better.

The service tech reminded him the Escalade was 17 years old with 250,000 miles on it. At that age and mileage, wear and tear happens. The tech said the truck was leaking badly and reminded him they showed him video and pictures of the vehicle on the lift, covered in old, dirty, crusty oil that looked like mud.

The service tech figured out the customer was trying to get the dealership to fix the leak for free by complaining. The service manager wasn’t fooled and told the customer no. This kind of problem happens often. Motor1 reported that customers blaming shops for existing issues is a common problem for auto techs across the country.

While mechanics have a duty to do quality work, customers often wrongly accuse shops of causing damage. Mechanics have a legal duty when doing repairs. Mistakes can happen, and some shop workers have tried hiding accidental damage. Customer dissatisfaction isn’t limited to auto shops either, as seen when loyal customers felt betrayed by product changes.