Depending on where you pre-ordered Code Vein, you’ll get different pre-order bonus items. You’ll notice that when you fire up the game that you’ll get a notification regarding the items, but to actually use them you’re going to need to collect them from the Storage Area in the Home Base hub.
You’ll need to collect these items before you can use them
When in the hub, if you head to the area where Coco is near the car, you’ll see three purple glowing icons near a hallway. If you interact with these purple lights they will tell you where you need to go to redeem your items and that is down in the Storage room.
If you keep heading to the hallway on the right side you will see a staircase that takes you to the storage area. In the Storage Area you will find the Pre-Order Items and the Season Pass Bonus Items. In the area, you will see red lights or a white statue sitting on a stool. Simply interact with these items to unlock your pre-order or Season Pass content.