How to Fix PSN ‘Can’t Use This Content. Can’t Connect to the Server to Verify Your License’ Error

How to play the games you own

by Thomas Cunliffe
PlayStation Network

Gamers attempting to play a PS4 or PS5 game purchased through PlayStation Network may find themselves with the following error: “Can’t use this content. Can’t Connect to the server to verify your license. Wait a while and then try again.” This guide details what causes this error, how to fix it and get back to playing your favorite games.

How To Fix ‘Can’t Use This Content’ Error on PlayStation Network


The “Can’t use this content. Can’t Connect to the server to verify your license. Wait a while and then try again.” error on PlayStation Network happens because the server is unable to verify that you own the game that you are playing, and can usually be fixed by restoring your PlayStation Store licenses.

Before you jump straight into restoring your licenses, however, we highly recommend restarting your console first. If you’re attempting to play a newly released game on launch day, a simple console reset is often enough to get your PlayStation caught up.

Related: Diablo IV Review

How to Restore a PlayStation Store License

PlayStation 5

  • Go to Settings
  • Select Users and Accounts
  • Select Other
  • Select Restore Licenses
  • Select Restore
  • Attempt to launch your game again

PlayStation 4

  • Go to Settings
  • Select Account Management
  • Select Restore Licenses
  • Select Restore
  • Attempt to relaunch your game.

What to Do If Restoring Licenses Doesn’t Work

If your error isn’t resolved by restoring your game’s license, PlayStation Network is likely experiencing issues. Visiting the PlayStation Network status page should indicate any known problems and how long it will take to fix them. Unfortunately, during outages, all players can do is be patient.

Checking social media, such as Twitter, can also be helpful, as major outages are posted about as soon as they happen by PlayStation players across the globe. @AskPlayStation on Twitter will also report on major official outages during working hours.

Players currently experiencing this error during an outage can still play physical games that don’t require an online connection, as uncommon as they may be. Don’t worry, you should be able to cast spells, earn Victory Royales, and babysit your son in no time, as Sony is generally quick on the draw when it comes to repairing errors.

- This article was updated on June 1st, 2023

About The Author

Thomas has been a freelance writer since 2021 and considers himself a connoisseur of all things Nintendo, Blizzard, and Marvel. Since amassing 145,000+ followers on a Facebook page about Diddy Kong with a backward hat in 2015, Thomas has become a trusted voice in the gaming community across publications such as AOTF, PC Invasion, and Gfinity. His greatest achievements include catching every Pokémon, completing every quest in World of Warcraft (yes, all of them), and naming his dog 'Mass Effect 3.' Thomas is extraordinarily passionate about the video game industry and its community. He enjoys writing about various topics, including popular games like Destiny 2, Fortnite, and WoW, and exploring the latest AAA and indie titles.