The Xbox One is like other computers that use temporary files and other data in a cache system. Unfortunately, sometimes this data does get corrupted on the console. In the event that you run into a problem with game that has loading issue, sends error codes, has connection problems, or freezes, you may want to try this solution before anything else as it might be a quick solution to these fairly common problems.
To clear the cache on the Xbox One, you’re going to want to power down the console by using the power button on the front of it. Next you’re going to want to unplug the power cable from the console and then wait between 0:30 – 2:00 minutes before you try reconnecting the power cable and then turning on your Xbox again.
- Power down the console with the button the front of the console
- Unplug your console
- Wait between 0:30 – 2:00
- Plug your Xbox back in
- Hit the power button and turn it back on.
The method above is what most developers and publishers will recommend doing to alleviate problems with games for things like connection problems, errors, games unable to load, or freezing that happens regularly. These are definitely not normal things so doing this unplug method to clear the cache could fix any problems that you have when playing games on Xbox One or on Xbox Live. Of course, it could be that Xbox Live is down or having problems as well.
Some Xbox users offer other solutions to their problems with Xbox One games getting errors, freezing a lot, or having connection problems and those methods include heading into the settings menu and clearing your persistent storage and
Clear Persistent Storage via Blu-ray Menu
You can clear your persistent storage in the Blu-ray Menu under Xbox Settings–> Disc & Blu-ray –> Blu-ray –> Persistent storage
Clear Mac Address
Clearing your Mac Address could also be a solution to your problem as well. To do this head into Xbox Settings –> Network –> Network Settings –> Advanced Settings –> Alternate MAC Adress –> Clear