While the launch of Halo: The Master Chief Collection has been problematic to say the least, few could fault the response from the developer, 343 Industries. Throughout the process of patching up the broken matchmaking service they have been forthright and honest about their mistakes and how they planned to fix them. While there is still a long way to go, there is certainly light beginning to shine at the end of the tunnel, as many players are seeing improved online gameplay and the return of some of the cut features. Today, 343 Industries president Bonnie Ross stepped up to make a statement to fans about what has been going on and what they plan to do for the foreseeable future.
My commitment to you is that we will take care of all owners ofHalo: The Master Chief Collection
The full statement is featured here, but a few sections deserve to be highlighted. First off, Ross opens by quickly stating the game’s faults. “On Nov 11th we released Halo: The Master Chief Collection. The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief’s debut on Xbox One. With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.”
She then goes on to promise continued effort at fixing the current problems,along with some unknown future recompense for those impacted by the problems. “While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.”
What could 343 do to make this right for you? Let us know in the comments.